Frequently Asked Questions

Open the product you need, choose the plan and duration shown on that page, then use Add to Cart or Buy Now to reach checkout. Enter your name, WhatsApp number and email, pick a payment method, transfer the amount and upload your payment screenshot. Once we verify the payment we prepare your access and send it to you. You can also start the order on WhatsApp at 0301-5660644 if you prefer help choosing a plan.

Delivery starts after your payment is verified. Most products show an expected delivery time on the product page, and many are prepared within minutes to a few hours during working hours. Orders placed late at night are handled the next morning. If a product needs an invitation, redeem link or manual setup, it can take a little longer, and we keep you updated on WhatsApp.

We send access details to the WhatsApp number you enter at checkout, and they are also attached to your order so you can open them again later from the order page. Please double-check your WhatsApp number and email before submitting the order — a wrong number is the most common reason a customer does not see the delivery message.

Yes. Message us at 0301-5660644 with the product name and the plan you want. This is useful for bundles, bulk orders, or when you want to confirm the current price, duration or access type first. The prices and warranty terms are the same as the website, and we still record the order so your warranty and support history stay attached to it.

Use the Track Order page and enter your order number or the WhatsApp number you used at checkout. It shows the current stage — payment submitted, payment verified, processing or delivered. If you created an account before ordering, your orders are also listed in your account area with the same status and delivery message.

First check your order status on the Track Order page, because most delays happen while a payment is still being verified. If the status has not moved and the expected delivery time has passed, message us on WhatsApp at 0301-5660644 with your order number. Delays usually mean we are waiting on payment confirmation or arranging a replacement slot for that product.

Yes. Add each product to the cart, choose the plan you want for each one, and check out once. The order summary lists every item with its own plan, duration and access type, and each item keeps its own warranty as displayed on its product page. For larger bundles, message us on WhatsApp first so we can confirm availability for every item.

We currently accept Meezan Bank transfer, U Paisa, SadaPay and Binance Pay. The account details for each method are shown at checkout after you select it. We do not take card payments on the website, so please send the exact amount using one of these methods and upload the screenshot so verification is quick.

Yes. Meezan Bank transfer is supported and the account title and number are shown at checkout when you select it. Send the exact total for your order, then upload the transfer receipt or screenshot. Bank transfers sometimes take a few minutes to appear on our side, so verification can be slightly slower than wallet payments.

Yes, both SadaPay and U Paisa are accepted. Select the method at checkout to see the account details, send the exact amount, and upload the confirmation screenshot. If your app shows a different account title than expected, do not send the payment — message us on WhatsApp at 0301-5660644 to confirm the details first.

Yes. Binance Pay is available for customers who prefer paying in crypto. Select it at checkout to see the Pak Tools Store Binance details, send the amount that matches your order total, and upload the transaction screenshot. Please make sure any network fee is not deducted from the amount we receive, otherwise verification will show a shortfall.

Yes. Every order is reviewed before delivery. This protects both sides: it confirms the amount arrived and it keeps a record attached to your order for warranty and support purposes. Verification is usually quick during working hours. Your order status changes from payment submitted to payment verified once it is done.

The screenshot lets us match your transfer to your order without asking you for extra details. Bank and wallet transfers do not carry your order number, so without proof we cannot tell which payment belongs to which customer. Uploaded payment proofs are stored privately and are only used to verify and support your order.

Yes. Every price on the website is shown in PKR, including plan prices on product pages and the order total at checkout. If a product does not have a confirmed price yet, it shows Contact for Price instead of a number, and you can ask us for the current rate on WhatsApp before ordering.

Private access means the account or plan is intended for you alone for the duration shown on the product page. Nobody else is added to it by us during that period. Exact limits — such as how many devices you may use or whether you can change the login details — still depend on the individual product, so read the usage rules on that product page before ordering.

Shared access means the subscription is used by more than one person at the same time, which is why it costs less than private access. You get your own profile or seat where the product supports it. Because the account is shared, you must not change the email, password or plan settings, and simultaneous-use limits apply as described on the product page.

Semi-private access sits between private and shared: a small, limited number of users share one subscription, usually two. It is a good balance when you want lower cost than private access but far fewer people on the account than a fully shared plan. The exact number of users and the rules are listed on the product page for each semi-private plan.

With redeem-link activation we send you a link or code that you apply to your own account, so the subscription attaches to the email you already use. Links are usually single-use and can be time-limited, so redeem them soon after delivery. If a link does not apply correctly, contact us straight away with a screenshot so we can check it under the product's warranty terms.

Invitation-based access means we add your email to a team, family or workspace plan, and you accept the invite from your own inbox. Your personal login stays yours. Because the subscription belongs to a group plan, leaving the workspace or removing yourself will end the access, and any rules about seats are shown on the product page.

Extension-based access is delivered through a browser extension or a similar tool rather than by handing over account credentials. You install what we send, sign in as instructed, and use the tool inside your browser. It usually works only on desktop browsers, so check the compatibility notes on the product page before ordering this type of plan.

Each product page shows the access type near the price, and plan buttons such as Private, Semi Private and Shared display their own price, duration and warranty when a product offers them. If a product still shows “Access Type: Confirm Before Ordering”, we have not published the confirmed type yet — message us on WhatsApp at 0301-5660644 and we will confirm before you pay.

That depends entirely on the product and plan. Some private plans allow it; shared, semi-private and invitation-based plans normally do not, because a change can lock out other users and break the subscription. The rules for your product are written in its usage guidelines. Changing details where it is not allowed can void the warranty, so please ask us first if you are unsure.

Only if the product page allows it. Private plans are meant for one customer, and reselling or passing access to other people is not permitted. Sharing beyond the stated limit is the most common cause of an account being blocked by the provider, and it is treated as a usage-rule violation, which affects warranty cover.

Most products include a warranty, but the length and the conditions are not the same for every plan. Warranty duration and replacement conditions vary by product and are displayed on the relevant product page, so always read that section before ordering. If a product page does not show a warranty, ask us on WhatsApp and we will confirm what cover applies.

On the product page, next to the plan details, and again in the Warranty Policy section further down the same page. When a product offers multiple plans, each plan can carry its own warranty, and the value updates when you select that plan. Warranty duration and replacement conditions vary by product and are displayed on the relevant product page.

Warranty cover is meant for issues that are not your fault — for example access that stops working during the warranty period, a login that fails on delivery, or a redeem link that does not apply. In those cases we repair or replace the access. The precise cover for your purchase is the warranty shown on that product page.

Cover does not extend to problems caused by breaking the usage rules: changing the email or password where it is not allowed, sharing access beyond the stated limit, reselling, or using tools that the provider blocks. Issues that appear after the warranty period has ended are also outside cover, as are requests where we cannot verify the problem.

Message us on WhatsApp at 0301-5660644 with your order number and a short description of the problem. Do not delete anything from your side before contacting us, because we may need to check the current state of the access. Claims are handled in order of arrival, and we tell you what we can do as soon as we have verified the issue.

Send your order number, the product and plan name, and a screenshot or short screen recording of the error you are seeing. If the issue is a login problem, include the exact message shown on screen. Complete information usually removes an entire round of questions and lets us start the replacement much faster.

Simple replacements are often arranged the same day during working hours. Products that depend on invitations, redeem links or a provider's own process can take longer because we have to wait for that step to complete. We keep you updated on WhatsApp until the replacement is working, and the remaining warranty period carries over.

Yes. If the usage rules on the product page are broken — for example changing credentials that must stay unchanged, exceeding the allowed number of users, or reselling access — the warranty no longer applies to that order. The rules exist because providers detect these actions and block the subscription, which we cannot reverse.

Digital access is delivered instantly, so a delivered and working product is normally not refundable. Refunds apply when we cannot deliver your order, or when a product cannot be made to work and no replacement is possible. The full conditions are written in our Refund Policy, and that policy is what we follow for every request.

Contact us on WhatsApp with your order number and a screenshot of the problem. Our first step is always a repair or replacement under the warranty shown on that product page. If we cannot restore the access and no replacement is available, the case is handled as described in the Refund Policy.

Once a plan has been delivered we cannot undo it, so a change of mind is not covered. If you have not received the access yet, tell us immediately and we will try to switch your order to the correct plan, adjusting the price difference. This is why we recommend confirming plan, duration and access type on WhatsApp before paying if anything is unclear.

Report problems as soon as you notice them and while your product is still inside its warranty period. Early reports are much easier to verify and to fix. Once the warranty period displayed on the product page has ended, we can still advise you, but replacement and refund cover no longer applies.

When you report that access is not working, we check the account or link ourselves before deciding on a replacement or refund. That technical check is usually completed the same working day, and longer only when we have to wait on a provider's own process such as an invitation or redeem step. We keep you updated on WhatsApp at 0301-5660644 while the check is in progress.

We first verify the order, the payment and the reported problem, which usually takes a short review rather than days. Once an approved refund is issued, the time it takes to reach you depends on your bank or wallet. We follow the timelines and conditions set out in our Refund Policy and keep you updated on WhatsApp.

Many products work on Android and iOS through their official apps, but not all of them. Extension-based tools, for example, normally need a desktop browser. Check the compatibility notes and usage rules on the product page before ordering, and ask us on WhatsApp if your main device is a phone and the page does not answer your question.

Yes, desktop and laptop use is the most widely supported option across our catalogue, including browser-based AI tools, design tools and productivity software. Some products also require a specific browser for an extension. The product page lists what is needed, so please read it before purchase if you plan to work on a specific machine.

No. Smart TV support depends on the provider and on the plan you buy, so we cannot promise it for every product. Streaming subscriptions are the most likely to work on a TV, while browser and extension-based tools do not. If TV use matters to you, confirm it with us on WhatsApp before ordering.

It depends on the product. Some providers tolerate a VPN, while others treat sudden location changes as suspicious activity and lock the account. Where a product has restrictions, we state them in the usage rules on the product page. If those rules ask you to avoid a VPN, following them protects both your access and your warranty.

Read the plan details, access type, duration, delivery time, warranty and usage rules on the product page, and make sure the plan matches the device you intend to use. If anything is unclear or the access type is still unconfirmed, message us on WhatsApp at 0301-5660644 first. A two-minute question before payment prevents most support cases later.

WhatsApp at 0301-5660644 is the fastest way to reach us and the channel we use for order updates, warranty claims and pre-purchase questions. You can also email supportpaktools@gmail.com for order and support matters, or paktoolsstore.pk@gmail.com for general information and business enquiries. The Contact page has all of these in one place.

We reply as quickly as we can during working hours and aim to answer WhatsApp messages first, since that is where orders are delivered. We do not claim round-the-clock staffing: messages that arrive late at night are answered the next morning. Including your order number in the first message usually gets you a useful answer in one reply.

Each product page includes what you get, the delivery method and usage guidelines for that specific plan, and our Guides section covers the tools in more depth with step-by-step walkthroughs. If your product needs a redeem link, invitation or extension, the instructions are also included with your delivery message so everything is in one place.

Providers monitor their accounts. Changing credentials that must stay unchanged, adding extra users, or reselling access is detected and results in the subscription being blocked — something we cannot reverse. Following the usage rules on your product page keeps your access stable for the full duration and keeps your warranty valid.

We collect only what an order needs: your name, WhatsApp number, email, and the payment proof used to verify your transfer. Payment proofs are stored privately and are used solely to verify and support your order. Our Privacy Policy explains what we keep and why, and we do not sell your details to anyone.

We test the access we deliver and give you the usage guidelines for each product so you know what is and is not allowed on that plan. Safety mostly comes down to following those rules and telling us early if something looks wrong. If access stops working inside the warranty period shown on the product page, we arrange a replacement.

Stop making changes to the account and message us on WhatsApp at 0301-5660644 with your order number and a screenshot. Attempting fixes such as password resets can make a replacement harder to arrange on shared and invitation-based plans. We check the account state and restore or replace it under the warranty shown on your product page.